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Privacy Policy

 

This Privacy Policy applies to your use of the Xenalivra online store (hereinafter referred to as “we”). It explains how information is handled, stored, and protected during your interaction with the website. All services are provided exclusively online.

1. Scope of Application

  • This policy applies to your access to and use of the website

  • It covers information handling during browsing, ordering, payment, delivery, and after-sales support

  • Continued use of the website indicates your understanding and acceptance of this policy

2. Information Collection Methods – Cookies

  • Cookies may be used to support website functionality and stable operation

  • These technologies help maintain session status and basic preferences

  • Cookies are not used to directly identify individuals

  • You may manage or restrict cookies through your browser settings

3. Use and Sharing of Information

  • Information is used only where necessary to provide services

  • Primary uses include order processing, delivery coordination, and service communication

  • Information may be reasonably used within service-related operations

  • Information is not used for purposes unrelated to service delivery

4. Data Storage and Cookies (User Awareness and Authorisation)

  • You should be aware of how cookies are used before accessing the website

  • Continued use of the website indicates authorisation for the reasonable use of cookies

  • Information is retained only for the period required to fulfil service purposes

  • Appropriate measures are applied to protect stored information

5. User Rights

  • You have the right to access information related to you

  • You may request correction or updating of inaccurate information

  • You may request deletion of information where applicable

  • You may withdraw previously given consent at any time, without affecting prior processing

6. Legal Basis for Data Processing (GDPR Policy)

Information is processed in accordance with GDPR policy principles based on the following grounds:

  • Performance of a Contract

To process orders and provide purchased services

  • Explicit Consent

For newsletter subscriptions and marketing activities

  • Compliance with Legal Obligations

For tax, accounting, and regulatory purposes

  • Legitimate Interests

To improve user experience and prevent fraudulent activities

7. Contact Us

If you have any questions regarding this Privacy Policy or how information is handled, you may contact us using the following contact details.

Address: 1009 GRIBBLE DR, FRANKLIN, OH 45005, United States
Telephone: +1 (845) 500-0534
Email address: support@xenalivra.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)