Frequently Asked Questions (FAQ)

 

The following answers address common questions when shopping for tool sheds and storage sheds on the Xenalivra online store (hereinafter referred to as “we”).

1. How do I place an order?

All products are displayed and sold online. You can complete selection, checkout, and payment directly on the website.

2. When will my order be shipped?

After payment is confirmed, orders are usually processed and prepared for dispatch within 1–3 working days.

3. How long does delivery take?

Once dispatched, delivery typically takes 6–12 working days, depending on the delivery location.

4. Can I cancel my order?

If the order has not yet been dispatched, you may request cancellation within 48 hours of placing the order.
Dispatched orders cannot be cancelled.

5. Can I return or exchange an item?

Eligible items may be returned or exchanged within 45 days of delivery.
Please refer to the Return and Exchange Policy for detailed conditions and procedures.

6. What payment methods are accepted?

We support credit card payments, including Visa and MasterCard.
Available options are shown at checkout.

7. Are taxes included in the price?

All prices displayed on the website include applicable taxes. No additional charges are applied at checkout.

8. How can I contact customer support?

If you have any questions during shopping or product use, you may contact us using the following contact details.

Address: 1009 GRIBBLE DR, FRANKLIN, OH 45005, United States
Telephone: +1 (845) 500-0534
Email address: support@xenalivra.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)