Order Cancellation Policy

 

This Order Cancellation Policy applies to orders placed through the Xenalivra online store (hereinafter referred to as “we”). It explains when an order may be cancelled and how such requests are handled. All orders are processed online only.

1. Orders Eligible for Cancellation

• If an order has not yet entered processing or dispatch, you may request cancellation within 48 hours of placing the order

• Cancellation requests must be submitted through the contact details provided on the website

2. Orders Not Eligible for Cancellation

• Orders that have entered processing, packing, or dispatch

• In these cases, cancellation is no longer available

3. Dispatched Orders

• Once an order has been dispatched, cancellation requests do not apply

• After receiving the item, you may submit a request in accordance with the Return & Exchange Policy

4. Handling of Requests

• Eligible cancellation requests will be reviewed and handled as soon as possible

• Final outcomes depend on the actual order status at the time of review

5. Policy Updates

This Order Cancellation Policy may be updated based on operational needs.
Any changes will take effect once published on the website.

6. Contact Information